Thank you for shopping at the pot and grass company. We accept the following forms of payment. Credit Cards, Debit Cards, Paypal, Personal Cheque, Money Orders, and Electronic transfer (online banking).
If you would like to pay online with your credit or debit card please pay using our Secure Merchant Account at (see options below) or alternatively you still have the option of a standard personal bank chequejust place your order and we will invoice you. If you use on line banking you may also pay by electronic transfer direct from bank to bank via Internet.
At t
he bottom of your order confirmation page at the Bamboo Store check out you will be presented with a list of options how to pay. Please check that the details of your order are all correct and that you have read the terms and conditions. Then select the method you would like to pay. If you would like to discuss payment options then please
contactus.
The options available are.
Payment using your Creditor Debit Card.
Payment with your Creditor Debit Card. To pay online using your Credit or Debit card please follow the instructions that you will be prompted for when checking out of the Bamboo Store. During the process you will be asked for your Digital Verification Number. You will find this on the back ofyour credit or debit card.
Payment using your Creditor Debit Card and Paypal.
Payment using your Creditor Debit Card or your Personal Account with Paypal Pro Merchant Account.
If you would like to pay using your Credit or Debit cards through our Pro Merchant account click the Checkout with Paypal when prompted at the Bamboo Store.
If you already have a Paypal account you can transfer funds directly to our Paypal account without sharing your financial details just click on the Paypal Checkout.
Many people may not be comfortable paying for goods over the Internet or may just prefer to pay using a standard personal cheque. If this is the option that suits you then just complete your shopping at the Bamboo Store and then start the check out procedure. During the checkout procedure you will be presented with an order confirmation page for you to check. At the bottom of thepage will be a number of payment options for you to choose from. One ofthe options will be 'Pay by standard cheque. It will look like this.
Pay by standard cheque.
Check the box and complete the checkout process as instructed. You will not be asked for any financial or personal information other than the billing/shipping address and your email. On completion of the checkout process you will receive an email confirming your order is being preparedalong with your order number and invoice . Print out two copies, one for your own record and enclose the other with a personal cheque and mail it to us. Once we receive payment we will dispatch your order.
(
see terms and conditions
).
You can track the progress of your order though your
customeraccount
.
Personal Cheque's and money orders should be made out to
The Pot and Grass Company.
The Postal Address is: 2 Shop Lane, East Mersea, Essex, CO58TR.
Please ensure you write your name and address on the reverse side of the cheque.
I
f you use online banking with your regular high street bank or bank on the Internet you can pay your account directly quickly and very securely by transferring funds directly from your bank account to ours.This is a very quick and very private and very safe option. For security purposes this is our preferred method of payment as the customer has total control over the transaction, there is no third party or processing company involvement. No personal or financial information is collected or stored all we require is a shipping address and an email.
How does it work?
If this is the option that suits you then just complete your shopping at the Bamboo Store and then start the check out procedure. Duringthe checkout procedure you will be presented with an order confirmation page for you to check. At the bottom of the page will be a number of payment options for you to choose from. One ofthe options will be 'Pay by electronic transfer. It will look like this.
Make a payment using online banking.
Check the box and complete the checkout process as instructed. You will not be asked for any financial information
or personal information other than the billing/shipping address and your email.
On completion of the checkout process you will receive an email confirming that your order is being prepared along with your order number and invoice. The invoice will also have the payment details. Print out a copy of these details for your own record. For security purposes our IP address will be logged.
To make the payment log on to your online bank account. Your bank should offer you an option to 'Make a Payment', select this option. You should then check the option 'Make a Single or One Off Payment' if it is offered. You will then be prompted to enter the payment details. Enter the details we sent you. Once you havedone this and checked the details you entered are correct click the button to send the transaction. As soon as we can confirm we have received the transferred funds we will prepare and dispatch your order. (
see terms and conditions
)
You can track the progress of your order though your
customer account
at the Bamboo Store and also on youronline banking account.
The Pot and Grass Company Payment Details.
Ordering Online
Ordering Online with us is safe and secure!
At the P&G; we employ a method of interaction with our visitors that does not compromise their bank or credit card information. This online system is 100% secure.
At the P&G; we encourage you to feel comfortable using electronic transfere and your credit card to buy plants from our Bamboo Store. If you wish, you may of course pay by sending us a cheque or money order This should not delay your order unduly but we must wait for your funds to clear before we ship any merchandise.
Return / Refund Policy
If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Shipping Charges
Shipping/Postage will be charged at the rate shown at the pre checkout at the time of order and on the order invoice.Postage rates may vary from time to time however you will never be charged more than the shipping shown on your order confirmation.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
Ecological issues.
The Pot and Grass Company is committed to apolicy that promotes and encourages ecologically sound and environmentallyfriendly practices that remain within the bounds of sensibility andpracticality. The P&G; takes environmental issues very seriously and whereever possible the company endeavours to reach and maintain the highestlevels and standards. The P&G; recognise that due to commercial reasons someof its practices can not achieve one hundred percent (There would forinstance be little point in trying to write plant labels with a lead free pencil on recycledpaper, they would not last two minutes, so yes we do use plastic.) However westrive to consistently achieve the high nineties. The P&G; is committed to recycling and wherepossible to using recycled materials in its packaging. Be assured your order will arrive in good condition and properly packaged. With the exception of the delivery note enclosure and the parcel tape, the packaging and void fill should be atleast 99% recycled, reusable and compostable. Dont be surprised if yourplants arrive in a Vintners claret box with straw filler. (Handy if you have a hamster.
Fertilizers and Compost
The P&G; uses products from sustainable and renewable resources.Grasses and bamboos are by nature some of the most efficient and environmentally friendlyplants around,and therefore there is very little if ever any needto use artificial fertilisers.Fortunately for us there are good supplies of good quality farm yardand organic alternatives available locally.
Chemicals and Sprays
The P&G; specialise in Bamboos and grasses which are in the most partresistant and free from pests and diseases. Most of the problems that are likely to beexperienced can usually be dealt with by good plant management. The P&G;does not usuallyendorse the use of any sprays, and in particular chemical spays or insecticides,However in extreme cases where it is in the best interests to the plants welfare or a question of the survival of a particular plant we may make an exception. (
I.e.chyzotetranychus celarius- bamboo mite
) We will always endeavour to solvethe problem by using the softest option first.
Fair Trade
The P&G; obtain stock from as far field as China. At theP&G; we support fair trade and employment policies particularly indeveloping countries. If it comes to our attention that there is an abuse ofthose policies by one of our suppliers we would take the matter very seriously.If the claim of an abuse is substantiated we would cease trading with thatsupplier immediately, make the matter very public a report it to the relevant authority
